CLEANHEARING WEBSITE PRIVACY POLICY

Some information is required to use Cleanhearing website and services, for example to participate in the services made available by Cleanhearing (collectively, the “Services”), such as your email address. You may also choose to provide other types of information.

To help improve your experience or enable certain features of the Services, you may choose to provide us with additional information. For example, if you contact us or participate in a survey, contest, or promotion, we collect the information you submit such as your name, contact information, and message.

When you access or use our Services, we receive certain usage data. This includes information about your interaction with the Services, for example, when you install applications, create or log into your account, or open or interact with an application on your Cleanhearing device.

We also collect data about the devices you use to access the Services, including IP addresses, browser type, language, operating system, mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.

We use your information to send you Service notifications and inform you of new features or products we think you would be interested in. We also use your information to respond to you when you contact us.

We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

We use cookies and similar technologies to provide, support, and improve our Services. We do not share your personal information except in the limited circumstances described below. (1) We transfer information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.

(2) We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.

We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about exercise and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.

If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.

We work with partners who provide us with analytics and advertising services (ActiveCampaign, Google, WooCommerce, Hubspot, Facebook) and data may be processed by these services in anonymized form. This includes helping us understand how users interact with the Services, serving ads on our behalf across the internet, and measuring the performance of those ads. These companies may use cookies and similar technologies to collect information about your interactions with the Services and other websites and applications. We also work with payments providers (Paypal, Stripe, Split-it), who will collect and process your personal information according to your use of our website and personal identifiable information may be transferred, stored and processed by these services .

We appreciate the importance of taking additional measures to protect children’s privacy. Persons under the age of 13, or the equivalent minimum age in the relevant jurisdiction, are not permitted to create accounts unless their parent has consented in accordance with applicable law. If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible. Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us at support@cleanhearing.com

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data.

We operate internationally and data, including that collected within the European Economic Area and Switzerland, is processed, stored and transferred to servers located in the United States (Heroku, Amazon web services) for the purposes described in this policy.

We will notify you before we make material changes to this policy and give you an opportunity to review the revised policy before deciding if you would like to continue to use the Services.

If you have questions about this policy, or about our use of your information, please contact us at contact@cleanhearing.com